Fast Overview
F3 Tech Services delivers 24/7 remote and on-site help desk and support services for small businesses, law firms, medical practices, and professional offices across the Dallas - Fort Worth area. Whether it's a computer freeze, network glitch, email issue, printer problem, remote access need, or software error, we handle it quickly and professionally so you can keep working without frustration or downtime.
Why dependable help-desk matters
When user devices become unreliable, systems slow down, email breaks, or productivity tools fail, staff time is wasted and deadlines slip. Having a responsive support partner means issues get solved before they cascade into costly delays.
We act as your external IT desk – with experienced technicians, remote-support tools, structured ticketing, and on-call availability. The goal is simple: fast resolution, minimal downtime, and no tech-jargon headaches for you or your team.
What's Included in Help Desk & Support Services
Remote & On-Site Troubleshooting
- Immediate support for PCs, workstations, and peripherals
- Printer, scanner, and network device troubleshooting
- Software installations, updates, and patching
- User support – login issues, password resets, software permissions
User Onboarding and Offboarding Assistance
- New user setup – accounts, email, workstations
- Deprovisioning old accounts and devices – secure removal and data archiving
- Hardware lifecycle guidance and retirement planning
Email, Office & Productivity Support
- Mailbox configuration, migrations, and access control
- Office suite troubleshooting (Microsoft 365, Google Workspace, etc.)
- Collaboration tools support – file sharing, permissions, remote access
- Email spam, phishing, and security filter support
Network & Connectivity Support
- WiFi, VPN, and remote-access support
- Network device configuration, firewall & router troubleshooting
- Internet connectivity diagnostics and vendor coordination
Hardware & Peripherals Maintenance
- Workstation repair and configuration
- Printer, scanner, and peripheral setup and troubleshooting
- Device health monitoring and proactive maintenance advice
Vendor & Software Coordination
- Managing third-party software vendors for compatibility and support
- Handling license renewals, updates, and vendor communications
Who We Serve
- Small businesses (1 - 50 employees)
- Law firms with casework and document-heavy workflows
- Medical practices needing HIPAA-aware support and data handling
- Professional offices – accounting, finance, architecture, real estate, consultancies
- Businesses with remote or hybrid staff requiring responsive IT support
Why Choose F3 for Help Desk & Support?
- Fast, responsive support – remote or on-site
- Experienced technicians familiar with SMB workflows, compliance, and professional services
- Comprehensive service – hardware, software, network, and vendor coordination
- Flexible plans – for solo operators up to 50-employee teams
- Single point of contact – no juggling multiple vendors
Pricing & Engagement
| User Count / Plan Type | Typical Monthly Fee or Hourly Rate | Best For |
|---|
| 1 - 5 Users | $300 - $800/mo | Small offices, solo operators |
| 5 - 20 Users | $800 - $2,000/mo | Growing teams needing consistent support |
| 20 - 50 Users / Custom Environments | Custom Quote | Mixed environments, remote staff, heavier support load |
Help Desk Onboarding & Support Process
Step 1 - Intake & Environment Review
We assess your current hardware, software, network layout, user accounts, and support history
to create a baseline inventory and identify potential weak spots.
Step 2 - Configuration & Access Setup
We set up remote access tools, standard user profiles, permissions, and documentation so
support can begin immediately.
Step 3 - Support & Maintenance Activation
From day one, your users have access to remote help, on-site dispatch (when needed),
vendor coordination, and hardware maintenance. We become your go-to for IT issues.
Frequently Asked Questions
Do you support after-hours emergencies?
Yes. Priority support is available for critical failures or downtime situations when standard
business hours may not apply.
Can we scale support up or down based on staff size?
Absolutely. Our plans are flexible – we can increase support for growth or adjust if staff
changes, and we review the agreement regularly to match your actual needs.
Do you handle remote staff & hybrid setups?
Yes. We configure VPN, remote access tools, and secure connectivity so remote or hybrid
employees have reliable, safe access to company resources.
Do you charge extra for on-site visits or hardware support?
Some hardware repairs or on-site deployments may involve one-time fees or hourly rates,
depending on complexity and parts requirements. We'll clarify this before work begins.
Ready to simplify IT support and get dependable help when you need it?
Let's take the stress out of IT.
Schedule Support
